Returns & Refunds 🔄
We want you to be 100% happy with your new friends! If something isn't quite right, we're here to help make it better. ✨
The 30-Day Window 🗓️
You have 30 days from the day your package arrives to decide if it's the right fit for you. We just ask that items are returned in their original "cute" condition — unused, with tags, and in all their original packaging.
Returns at a glance 📋
- Change your mind within 30 days of delivery and you can send your order back.
- Items need to be unused, with their tags on and in the original packaging.
- Every return starts with an email to hello@charmoko.com quoting your order number.
- Returns come back to us in Manchester, and a tracked service is the safest way to send them.
- Damaged or faulty on arrival? Email a photo and we will replace it or refund you in full.
- Refunds go back to your original payment method within 5–7 business days of us checking the return.
Looking for delivery times and costs instead? They live on the shipping page, and the FAQ covers orders, delivery and care questions in one place. Ready to pick something new? Browse the shop.
How it works 🛠️
Email Us
Send a quick note to hello@charmoko.com with your order number and the reason for the return.
Pack it Up
Pop the items back into their original box. Make sure everything is tucked in safe and sound!
Post it Back
Send the package back to our Manchester HQ. We recommend using a tracked service for peace of mind.
Damaged or Faulty Items?
Oh no! If your item arrives broken or has a fault, we are so sorry. Please email us with a photo of the issue, and we'll send a replacement or a full refund immediately — on us!