Returns & Refunds 🔄
We want you to be 100% happy with your new friends! If something isn't quite right, we're here to help make it better. ✨
The 30-Day Window 🗓️
You have **30 days** from the day your package arrives to decide if it's the right fit for you. We just ask that items are returned in their original "cute" condition — unused, with tags, and in all their original packaging.
How it works 🛠️
Email Us
Send a quick note to hello@charmoko.com with your order number and the reason for the return.
Pack it Up
Pop the items back into their original box. Make sure everything is tucked in safe and sound!
Post it Back
Send the package back to our Manchester HQ. We recommend using a tracked service for peace of mind.
Damaged or Faulty Items?
Oh no! If your item arrives broken or has a fault, we are so sorry. Please email us with a photo of the issue, and we'll send a replacement or a full refund immediately — **on us!**